Pronouns: She/Her

Caitlan A. Hendrickson is a human relations expert, conflict artist, peacemaker, and visionary change agent. She is a dynamic presenter and highly skilled in tailoring her extensive experience and training in conflict engagement practices and human relations to the unique needs of the individuals, groups, and organizations she works with. 

Caitlan has over nineteen years of experience in conflict transformation and Appropriate/Alternative Dispute Resolution (ADR) in a wide variety of settings, including in higher education, healthcare, business, court, government, and non-profit organizations. This experience ranges from one-on-one coaching and consulting to mediations, large-group processes and interventions, Ombuds work, restorative practices, and in-depth trainings. She has mediated over five hundred cases, trained hundreds of mediators, and supervised and mentored over one-hundred mediators. 

Caitlan has over a decade of experience leading ADR offices within large public multicultural organizations. As the Director of the Office of the Ombuds at the University of Arizona (UA), Caitlan served an international constituency of over sixty thousand in all UA colleges, units, and locations, spanning from the main campus in Tucson, AZ to throughout the globe. Leading Ombuds services at a large, Research-1 (R1) academic institution that also housed multiple health sciences units, including two Colleges of Medicine and affiliated programs and facilities, provided a foundation of Ombuds experience that is truly multidisciplinary, bridging countless academic disciplines, healthcare, and research and innovation. Prior to her work at the UA, Caitlan served as Director of Conflict Resolution Services at the University of Oregon, where she also ran a Restorative Justice Program, Neutral Observer Program, and court-based mediation clinic. Currently, Caitlan serves as the Ombuds for the Federal Emergency Management Agency (FEMA) and runs her business on the side.

Caitlan also has extensive experience working and volunteering with under-served and marginalized communities in the non-profit and social service sector. Her work in this area focused on multicultural inclusion, sexual and interpersonal violence, homeless and at-risk populations, food security, foster families, and social research. She has worked extensively with trauma survivors, providing support counseling, advocacy, crisis intervention, and support group facilitation. In addition, she spent years volunteering with torture survivors and currently volunteers assisting asylum seekers and refugees.

Caitlan is originally from the Midwest region of the U.S. (Minnesota), spent many years living in the Pacific Northwest and the Southwest, and currently resides in the National Capital Region. Outside of work, Caitlan enjoys hiking, sunset chasing, stargazing, martial arts, yoga, travel, adventure, volunteering, and photography. You can click here to view her photography website. (link coming soon)

Please see below for Caitlan's certifications, educational background, and other qualifications, or click the LinkedIn logo above to view her LinkedIn profile.

Education:

• Doctor of Education (EdD), Educational Leadership - Northern Arizona University (NAU), expected 2023

• Master of Education (MEd), Human Relations - NAU, 2017

  • Honors: With Distinction

• Graduate Certificate, Educational Technology - NAU, 2018

  • Professional Focus: Adult Learning & Training

• Bachelor of Arts (BA) - University of Oregon, 2004

  • Majors: International Studies; Spanish; Planning, Public Policy & Management (PPPM)

  • Minors: Peace Studies & Latin American Studies

  • Professional Focus: Sustainable Community Development

  • Honors: cum laude, Pi Alpha Alpha, Phi Beta Kappa, departmental honors in all three majors

  • Honors Thesis: Community-Based Sustainable Forest Management in Bolivia: Economic, Social, and Ecological Sustainability in Two Communities (involved designing and conducting qualitative research in Spanish in two remote communities in Bolivia)

Certifications:

• Certified Organizational Ombuds Practitioner (CO-OP)

• VitalSmarts Crucial Conversations Certified Trainer

• Certified in the Thomas-Kilmann Conflict Mode Instrument

• Organizational Development Certified Consultant (ODCC) - in process, expected 2022

• Associate Certified Coach (ACC) - in process, expected 2022

Other Professional Training:

Over fifteen hundred hours of professional training in conflict transformation and related topics, including but not limited to:

• Mediation (including multiple advanced trainings)

• Facilitation

• Restorative Justice

• Ombuds 

• Coaching

• Inclusion, Diversity, Equity & Access (IDEA), including:

  • Multicultural Sensitivity

  • White Privilege and White Racial Awareness

  • LGBTQA+ Awareness

  • Allyship

  • Anti-Oppression and Anti-Racism

  • And more

• Teaching Intercultural Communication

• Trauma-Informed Practices

• Crisis & Suicide Prevention/Intervention

• De-Escalation

• Motivational Interviewing

• Emotional Intelligence & Resiliency

• Interpersonal Neurobiology

• Mindfulness & Meditation

Current:

• Association for Conflict Resolution (ACR) 

• International Ombuds Association (IOA) 

• Global Institute of Organization Development Network (GIODN)

Previous:

• Arizona Association for Conflict Resolution

• California Caucus of College & University Ombuds

• Campus PRISM (Promoting Restorative Initiatives for Sexual Misconduct)

• National Association of Community & Restorative Justice

• Restorative Justice Coalition of Oregon

• International Association of Facilitators

• Oregon Mediation Association

• Lane County Alternative Dispute Resolution Committee

Esta sección está en construcción - gracias por su paciencia

Pronombres: Ella/Suya

Esta sección está en construcción - gracias por su paciencia

Esta sección está en construcción - gracias por su paciencia

Esta sección está en construcción - gracias por su paciencia